Okay, one final update. I fixed both of my problems. Posting this in case someone else has any of these issues...
1.) Was a simple fix. Had to edit login.ini and change the IP address from 127.0.0. to 192.168.1. ...that allowed clients outside of my local network to actually login to the game.
2.) Rolling Ubuntu back to version 18.04 LTS fixed the quest/NPC responding to hails issue. I'm assuming that Perl or something is not working with 19.04 yet.
So if you're running an Ubuntu Linux server, go with 18.04 LTS for now and make sure to update your Login.ini file if people can't get onto your server from outside internet connections.
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