Guild Wars was a perfect example of people who have great ideas, good programming skills and not enough PR savvy. It would have been a great server if those guys (Image/Dev) were the main design team but someone else actually ran the server.
Don't get me wrong, there were a lot of idiotic low-lifes that had absolutely no appreciation for the hard work that was put into creating and running the server- and that has got to be frustrating. But frankly, Image, but moreover Dev honestly, had some serious powertrip/ego issues and little to no patience.
Again, I respect the hard work and diligence that went into the server, but because of wide variety of ages and, uh, "mental capacities", of some of the player base, it takes a very mature, "non-ego-based" personality to keep the server up and running smoothly. Clearly, this wasn't the case here, as evidenced by the numerous times the server has been up and down and up and down again.
Great ideas, not enough management skill- but hey, not everyone is cut out for dealing with the fickle and often rancorous public. God knows, it's not an easy job.
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