[trevius]

Greldor mentioned that KLS was able to fix it in the past, but she didn't have this access until the past few weeks. He may have been thinking about the forums account instead of the LS account. I haven't once seen anyone confirm that they were able to get their password reset through the entire time I have been around this community. I honestly can't say for sure that it is possible or what would be needed to do it. If doodman couldn't do it for you, then I don't know how KLS could, because he should have the same access as her and much more experience on the host than her.

If you know what your password is, then it should work. They don't change at random. Either you or someone else with your account info had to have changed it. The only issue I have heard of that could cause a set password not to work is the issue with the restriction of how many characters you can set your password to. The forums will let you set your password to something longer than what the LS can handle. I do not know exactly what that limit is set to, but I do know that 6 chars works perfectly fine. If your password is longer than that, maybe try logging into the LS using only part of your password. So, if your password is "password12345" maybe you could try these passwords (example):

passwo
passwor
password
password1
password12
password123
password1234

And see if your password works by truncating it like that. I dunno if it will, but that is something to consider if you have a long password.

I am not trying to be rude, I am just trying to tell you what I have seen in the past around here. Something should have been setup for password resets long ago, but it never was. And until then, people should be able to contact someone to get them reset, but I have never seen actual confirmation from one of the limited people that have access to the host that it is even a possibility, or something that they will take care of.

I don't know exactly why KLS hasn't replied to you, but I do know that she is kept pretty busy and has a lot going on. I can't really speculate as to why, though I am sure there is a good reason. Keep in mind that she is coming into a lot of responsibility and many systems like this that need to be updated or corrected. I am sure it is hard for her to get any permanent fix in when she is trying to be the temporary fix (manually) herself.

Your best bet might be to try to contact the management on the server you have characters on for the account you can't get into. They may be able to get your characters moved to another account for you at your request.