Bots are similar to mercs. They can be any class, you can equip them with gear, you decide what race / name / class they are.
On servers with bots it is common to have many buffer bots that you only bring out to buff, then drop them.
There are a few servers that allow you to have multiple bots up at the same time so you basically have your own group, but typically a player is far more effective (especially at healing...) than your bot.
What bots / mercs do allow, is solo playstyle (but grouping is definitely still on the table) and of course if you fancy healers, you can easily play one and let your bot(s) fight for you.
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