They may be using the old version of the Arena zone files. You might try renaming your arena.eqg to arena_old.eqg and see if that helps. Also, they may just be running the incorrect .map file for the zone on the server, which can cause problems with the level of the floor itself, so small races might not find the floor level properly and be forced to fall under the world.
You are probably going to want to ask for support on that server's website or GMs though. Cause we cannot do anything to help you with something they are doing wrong or different than standard.
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