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  #16  
Old 10-25-2022, 07:59 AM
Rhe_Rz
Fire Beetle
 
Join Date: Oct 2022
Location: Australia
Posts: 4
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Hi guys, I need help to recover my accounts. I last logged my game account out in 2015 (it seems my user account was last accessed in 2017 last so maybe i used the account last then i cant recall) and since then changed ISP providers. My old email address i created my Eqemu account with was with my old ISP so i no longer have access to it. I was clever enough to SMS lock my account but since I've forgotten my EQemu PW i cannot use my email registered with the account to reset the PW or use the SMS feature to reset all my account passwords.

Is there anything i can do? if i could at least generate a SMS i could regain access and reset everything but how do i do so without having access to my old email account? I have all the original details of the email address i used to create the accounts with and the SMS number & eqemu user account name. The account hasn't been compromised in any way im sure as i locked it safely with the SMS feature so i would very much like to have it back as all my epic characters are on it.

Any help would be greatly appreciated.

P.s i have started a petition on the P99 forums in hope of have a response from Rogean but nothing as yet.

Cheers.

Last edited by Rhe_Rz; 10-25-2022 at 08:17 AM.. Reason: timeline noted.
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  #17  
Old 10-25-2022, 08:05 AM
Kingly_Krab
Administrator
 
Join Date: May 2013
Location: United States
Posts: 1,589
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Account retrievals and recoveries are impossible without email/SMS access. Sorry.
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  #18  
Old 10-25-2022, 08:15 AM
Rhe_Rz
Fire Beetle
 
Join Date: Oct 2022
Location: Australia
Posts: 4
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Quote:
Originally Posted by Kingly_Krab View Post
Account retrievals and recoveries are impossible without email/SMS access. Sorry.
I do have the SMS setup, just dont have use of the email account anymore, so theres nothing i can do? can rogean help?
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  #19  
Old 10-25-2022, 08:22 AM
Kingly_Krab
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Join Date: May 2013
Location: United States
Posts: 1,589
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Doubt you’ll get anywhere. No one has been able to recover passwords without BOTH for decades now.
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  #20  
Old 10-25-2022, 08:25 AM
Rhe_Rz
Fire Beetle
 
Join Date: Oct 2022
Location: Australia
Posts: 4
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Bummer..i guess i'll wait to see if Rogean will respond. I'd hate to start all over again. My main char is my epic SK
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  #21  
Old 11-02-2022, 09:23 AM
Rhe_Rz
Fire Beetle
 
Join Date: Oct 2022
Location: Australia
Posts: 4
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Quote:
Originally Posted by Kingly_Krab View Post
Doubt you’ll get anywhere. No one has been able to recover passwords without BOTH for decades now.
I have recovered the email address that i used to create my eqemu account, but when i request a password link its saying that its been sent but i don't receive an email..

I tested the pw reset link via Gmail and it works perfectly but with my main account it doesnt come through even though it says its being sent. I added mailer@eqemulator.net to the allowed filter list but still no joy. Any help? if i can trigger off an email reset i can unlock my account.

Last edited by Rhe_Rz; 11-02-2022 at 09:23 AM.. Reason: typo
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  #22  
Old 11-02-2022, 06:48 PM
Huppy's Avatar
Huppy
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Join Date: Oct 2010
Posts: 1,333
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Quote:
Originally Posted by Rhe_Rz View Post
I have recovered the email address that i used to create my eqemu account, but when i request a password link its saying that its been sent but i don't receive an email..

I tested the pw reset link via Gmail and it works perfectly but with my main account it doesnt come through even though it says its being sent. I added mailer@eqemulator.net to the allowed filter list but still no joy. Any help? if i can trigger off an email reset i can unlock my account.
If you're waiting for an admin (that can help you) to read this post, you're going to need a lot of patience. They don't hang out here much at all anymore. It could be months, before you get the attention you need.

You would have much better luck on their Discord channels, they have moved most of the mainstream support over there.
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  #23  
Old 11-04-2022, 08:04 AM
Rheon_Rz
Fire Beetle
 
Join Date: Nov 2013
Posts: 1
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Account recovered, thanks guys. For anyone wondering, if you have your eqemu pw and you did enable SMS recovery then your account is still recoverable, the feature still works..however trying to recover via email may not work and wasn't successful for me even though i regained access to my original email account linked to my account.
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  #24  
Old 06-12-2023, 04:53 AM
jasperwill
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Join Date: Jun 2023
Posts: 1
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Quote:
Originally Posted by trevius View Post
This thread is here to help explain as much as possible in relation to Forum Accounts, Login Server Accounts, and their respective passwords.

Since Login Server and World Server Account information are stored and handled the same way, anywhere in this post that references Login Server Accounts is also referring to World Server Accounts.

Forum Account Registration/Activation:

To have your Account Registration/Activation email resent to your email address, you can use the following link:
http://www.eqemulator.org/forums/reg...o=requestemail

There are a few tips for registering on the Forums. One tip is to use gmail instead of hotmail, yahoo, or some other email address. There are a few reasons to use gmail, including:
1. Gmail blocks eqemulator.org less often than yahoo and hotmail do, which means it is more likely you will actually recieve your registration email as well as password recovery emails and such.
2. Gmail allows you to put periods anywhere in your email address and it will treat it as the same email address. For example, your email address may be myemail@gmail.com, so you could put periods like my.email@gmail.com or my.e.mail@gmail.com or even m.y.e.m.a.i.l@gmail.com and they all go to your normal inbox. The forums require unique email account names for each forum account registration, but will treat each of these email addresses with periods as a unique address. This means you can register a large number of forum accounts all to the same gmail account so you don't have to make new email accounts to register with. Many people that make a temporary email account just for registering will end up losing that account info and then be unable to recover their account/password.


If you try to register or recover an account and you are not receiving an email from eqemulator.org, try adding Mailer@eqemulator.net to your email so it doesn't get blocked. That is the address emails come from for eqemulator.

Your account won't be fully activated until you complete the registration process, which means you need to click the link that is contained in the registration email. Until then, you will not be able to create Login Server Accounts or post in most Sections of the forums (probably only allowed to post in General:.


Login Server Account Creation:

Login Server Accounts and Forum Accounts are not the same thing. Many people try to log into the Login Server using their Forum account info and that will not work unless they also created Login Server Accounts with matching credentials (which is not recomended for security reasons).

To create a new Login Server account, visit this link once you are logged into a registered account:
http://www.eqemulator.org/forums/pro...do=loginserver

Note that World Server Accounts are for actual Servers to connect to the Login Server List. Normal players do not need a World Server Account.


What Forum Administrators, Moderators, Developers, and Guides can assist with:

1. (All) View IP Addresses used to post on the forums.

2. (All) View Forum Account Registration Information - This includes the email address the account is registered to and the IP address that was used to register with, as well as other information such as date of birth and such.

3. (All Except Guides) Ban Forum Accounts.

4. (Administrators Only) Edit Account Registration Information. This includes activating accounts, changing registration email addresses, and other information.

Important Note: The Login Server and World Server Account information is NOT stored in the forum profiles. This means that none of the EQEmu Team is able to view which Login Server or World Server Accounts are tied to which Forum accounts and are unable to do any kind of search related to this type of information. Rogean is the only person who is able to access anything that is Login Server or World Server Account related. No one else can view, edit, search, reset, etc anything to do with Login Server or World Server Accounts.


Common Issues and Potential Solutions:

Issue: Login Server Account Password is lost.
Solution: This is by far the most common issue. There is no automated solution at this time. Rogean is the only person who can assist with lost LS Account Passwords, and he is generally quite busy and very skeptical of recovery requests for obvious security reasons. In the future, hopefully an automated recovery option will be added. The only alternative to recovering a password is to get your character(s) moved from the account you no longer have access on to an account you do have access on. Characters are stored on the server you play on (not on the Login Server), so you would need to convince the server admin(s) on the server you play on to move the characters for you. This may not be an option, but some servers will assist in moves like this if needed. The EQEmu team can not assist in getting characters moved from one account to another on a particular server (unless they also happen to be a dev/admin there).

Issue: Forum Account Password is lost.
Solution: You can recover a forum account password using the automated process. You will need to know the exact email address you registered the account to. If you enter the correct email address while doing the password recovery, you should receive an email to complete the process. If you do not receive an email, make sure to add Mailer@eqemulator.net to your safe/contacts list so it doesn't get blocked. If you still do not get it, your email provider may be mass blocking the eqemulator domain. If that happens, I think the only option is to put a request in to your email provider to stop blocking the eqemutor.net/org domains. The EQEmu team will not change registration email addresses.

Many people also forget which email account they used to register with (this normally happens when people use a large number of accounts). In this case, you can PM an EQEmu team member and they should be able to provide you with a partial of the email account that a Forum Account is registered to. So, if the account was registered to "bestemailever@yahoo.com", we might give you something like "bestemail" and leave the rest for you to figure out/remember. Once the correct email address is figured out, it can be used to do a password recovery as long as they still have access to that account.

Issue: No longer have access to the Email Address used for Forum Registration.
Solution: If you still have access to the Forum Account, you can update the registered email address for it. If you lost access to the account and are trying to recover your password, you are out of luck. Do not register with an account you may not have access to sometime in the future!

Issue: Lost Forum Account Name(s).
Solution: If you registered multiple accounts around the same time, it is likely they are registed under the same IP address. The IP is tracked each time a post is made and when an account is registed. The EQEmu team has the ability to search for accounts that use the same IP addresses. Depending on how old your accounts are, how long the time was between registering them, and some other factors, the EQEmu team may be able to locate your other account(s). You can make a request to get it checked out in a post or in a PM (not everyone is guaranteed to answer).

Issue: Lost Login Server Account Name(s).
Solution: Most likely this means you have also lost/forgotten one or more Forum Accounts. You may be able to identify and/or recover those Forum Accounts using the techniques explained in the previous related sections. If you are unable to identify using other means, the only person that can possibly assist with this is Rogean.

Issue: Want Login Server Account(s) to be removed/deleted.
Solution: Due to the limit of 3 Login Server Accounts per Forum account, people occasionally request to have a Login Server Account deleted from their forum account. This is not an option. If you need space to add another Login Server Account, simply register another Forum account and you will have access to 3 more Login Server Account slots.


One more time to be perfectly clear; Rogean is the only person in the world that has access to anything related to Login Server Accounts. This includes Login Server password recovery and viewing which Login Server Accounts are associated with which Forum Accounts. No one else has access to the Login Server or its Database.

If there are other Forum Account or Login Server Account related questions/issues, post them here and I will try to update this list when time permits.

thank you so much for sharing your info my registration problem have solved and if any other problem created then i will tell you and i hope you will solve that problem also.
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  #25  
Old 11-14-2023, 02:10 PM
ingora
Fire Beetle
 
Join Date: Sep 2008
Location: montpellier
Posts: 1
Default

Hello, I wanted to create a new account, and I try using hotmail, outlook, gmail but on none of them I am getting the creation email, even after whitelisintg them.

Can you please help me please ?

Account name Bookers
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  #26  
Old 11-18-2023, 10:17 AM
joligario's Avatar
joligario
Developer
 
Join Date: Mar 2003
Posts: 1,490
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https://www.eqemulator.org/forums/sh...ewpost&t=43986
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  #27  
Old 01-23-2024, 01:23 PM
Beyondmemphis
Fire Beetle
 
Join Date: Feb 2014
Location: Mountains
Posts: 3
Default Game Login PW recovery

Hello - trying to get my password or reset/change it so I can log into P1999/green and play. Took a bit to get the forum logins for both P1999/EQemu. Now that that's figured out, could use assistance. I tried the below:

"SMS Verification completed.
Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account.
If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached."

I never recieved an email verification notice although I completed the SMS verification. Can anyone assist in helping me figure this out so I can play again?

Appreciate it - Beyondmemphis
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  #28  
Old 01-27-2024, 01:28 PM
Kingly_Krab
Administrator
 
Join Date: May 2013
Location: United States
Posts: 1,589
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Unfortunately there is no way for us to help you reset this, the only thing I can recommend is requesting another verification email.


You can request another verification email here.
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  #29  
Old 01-28-2024, 10:53 PM
Beyondmemphis
Fire Beetle
 
Join Date: Feb 2014
Location: Mountains
Posts: 3
Default

That's the problem - every request goes unanswered. Nothing is ever sent once I request an email. I see many requests on the forums and discord with the same "email" not being sent. Do you know why, perhaps, the emails aren't being sent? Is it a "gmail.com" thing? Is it an issue with that particular program? Thanks for any input. I'm trying my best to resolve it.
Thanks, Beyondmemphis
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  #30  
Old 01-28-2024, 11:05 PM
fryguy
Sarnak
 
Join Date: May 2007
Posts: 40
Default

Sadly only Rogean knows. Literally no other developer has any access to the login system at all.

No capability to troubleshoot these issues.
Little to no 2-way communication with Rogean for most developers.

Hosted Servers are always encourages to co-list with the PEQ Loginserver and have a local private login server if possible.
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