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Support::General Support Post all topics here having to do with errors while trying to connect to an EQEMu server but not about the setup/running of the Server itself.

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  #1  
Old 10-10-2004, 03:57 PM
Arcane
Sarnak
 
Join Date: Sep 2004
Location: Shreveport, LA
Posts: 81
Default Checking for connection

Check for a connection before posting about not being able to connect.

open a command prompt window and type the following

ping newlogin1.eqemulator.net

--or--

ping 207.36.180.194

if it times out, then you are unable to connect to the server at that time. Wait a few minutes, few hours, go count your eggs before they hatch and try again. Your client won't connect nor will your server. This can happen even if the EQEmu login server is up, you just lost a path way to it is all, it'll restore itself soon enough.
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  #2  
Old 10-10-2004, 04:04 PM
Arcane
Sarnak
 
Join Date: Sep 2004
Location: Shreveport, LA
Posts: 81
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Side note: My server is still connected; but my desktop machine that I play from can't connect, and the ping timed out. Two or three days ago, neither my server nor my destop box could connect and ping timed out on both, don't know how to explain that one, but I know that it's not the client files, because approximately an hour ago I could connect. Half a dozen of one, and about two thousand of another I suppose.
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  #3  
Old 10-10-2004, 04:15 PM
Arcane
Sarnak
 
Join Date: Sep 2004
Location: Shreveport, LA
Posts: 81
Default

another tool you can use to check for connection before thinking there is a problem with EQEmu's login servers is Trace Route. Open a command prompt window and type this:

tracert newlogin1.eqemulator.net

You can also create a batch file similar to this on your desktop for the easiest access.

Code:
@echo off
echo Pinging newlogin1.eqemulator.net
ping newlogin1.eqemulator.net >Logger.txt
cls
echo Running a trace route to newlogin1.eqemulator.net
tracert newlogin1.eqemulator.net >>Logger.txt
cls
Echo all done, read Logger.txt for details
echo press any key to exit
pause
if you copy paste the above code in to a batch file (.bat), put it on your desktop, and double click it after you save it, it will generate on your desktop a file called Logger.txt, you can then open that up with notepad or wordpad or whatever melts your boat and see exactly where a break down in communication is between you and the login servers.

output from my desktop

Quote:
Pinging dedicated.eqemulator.net [207.36.180.194] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 207.36.180.194:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Tracing route to dedicated.eqemulator.net [207.36.180.194]
over a maximum of 30 hops:

1 9 ms 11 ms 11 ms 10.77.0.1
2 9 ms 36 ms 11 ms POS1-1.SHPTLAHE-RTR1.sport.rr.com [24.170.96.17]
3 23 ms 23 ms 24 ms srp15-0.austtxrdc-rtr4.texas.rr.com [24.93.33.81]
4 30 ms 32 ms 32 ms son0-1-1.hstqtxl3-rtr1.texas.rr.com [24.93.33.221]
5 30 ms 32 ms 32 ms pop1-hou-P0-3.atdn.net [66.185.133.149]
6 30 ms 32 ms 34 ms bb1-hou-P0-0.atdn.net [66.185.146.96]
7 37 ms 39 ms 37 ms bb1-dls-P6-0.atdn.net [66.185.152.132]
8 38 ms 37 ms 39 ms bb2-dls-P2-0.atdn.net [66.185.153.29]
9 47 ms 50 ms 49 ms bb2-kcy-P6-0.atdn.net [66.185.152.129]
10 48 ms 50 ms 49 ms bb1-kcy-P1-0.atdn.net [66.185.152.126]
11 60 ms 63 ms 61 ms bb1-chi-P6-0.atdn.net [66.185.152.124]
12 64 ms 62 ms 61 ms pop1-chi-P0-0.atdn.net [66.185.141.85]
13 62 ms 61 ms 60 ms Qwest.atdn.net [66.185.150.210]
14 61 ms 62 ms 70 ms cer-core-03.inet.qwest.net [205.171.139.149]
15 80 ms 79 ms 78 ms dca-core-01.inet.qwest.net [205.171.8.165]
16 79 ms 84 ms 91 ms dca-core-02.inet.qwest.net [205.171.9.6]
17 87 ms 88 ms 86 ms tpa-core-01.inet.qwest.net [205.171.5.74]
18 86 ms 86 ms 88 ms tpa-core-02.inet.qwest.net [205.171.27.182]
19 93 ms 93 ms 92 ms nap-edge-01.inet.qwest.net [205.171.27.174]
20 93 ms 95 ms 94 ms 65.124.216.54
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
As you can see, it traces to a certain point then times out, so any connection issues I have are not directly related to EQEmu.
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  #4  
Old 10-10-2004, 05:09 PM
Edgar1898
Senior Member
Former EQEmu Developer
Current EQ2Emu Lead Developer
 
Join Date: Dec 2002
Posts: 1,065
Default

Quote:
Check for a connection before posting about not being able to connect.

open a command prompt window and type the following

ping newlogin1.eqemulator.net

--or--

ping 207.36.180.194

if it times out, then you are unable to connect to the server at that time. Wait a few minutes, few hours, go count your eggs before they hatch and try again. Your client won't connect nor will your server. This can happen even if the EQEmu login server is up, you just lost a path way to it is all, it'll restore itself soon enough.
That wont work, ping requests are ignored by the server, you will never get a response.
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  #5  
Old 10-11-2004, 02:20 AM
Arcane
Sarnak
 
Join Date: Sep 2004
Location: Shreveport, LA
Posts: 81
Default

Well sonofabiscuiteater; a trace route should show something though shouldn't it?
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