Go Back   EQEmulator Home > EQEmulator Forums > Support > Support::General Support

Support::General Support Post all topics here having to do with errors while trying to connect to an EQEMu server but not about the setup/running of the Server itself.

Reply
 
Thread Tools Display Modes
  #1  
Old 10-13-2017, 11:57 PM
lastresort
Fire Beetle
 
Join Date: Oct 2017
Posts: 2
Default Please help me with my account

I'm sorry if I have the wrong forum section. I didn't find one that exactly matched where I should go.

I started playing on Server Blue PVE Project 1999 and I cannot recover my account. I have followed the steps needed on the p99 website and they said they are completely unable to help me and they don't have access to what's needed to help me but you do. They cannot see or change my password, they cannot see or change my phone number on the account nor can they "resend" the SMS code to recover the account.

I changed my password a couple of days ago, I had forgotten the new password so I went on my forum account on p99 and added my phone number to receive an SMS code to reset the password. I never got the code. I know I put the correct number down, but someone said that I may have made a mistake not putting my country code (Putting a 1 in front of the area code if you're in USA)

I have petitioned, talked to multiple gms and they all say they just don't have access to these things in order to help me. my best response was to keep trying until I remember it or to contact you.

When I go to reset my password it says: "You must have an SMS Number attached to your account in order to reset loginserver passwords. Use the SMS Verification link to the left to add one. "

I have already done that, I have added the correct phone number I simply never got the code. When I click on SMS verification it asks for the code I never received and will not let me see or change the number I have put on the account.

Is there anyway you can help with this issue? I would just like to see if I can at least fix the phone number/SMS code issue so I can go about recovering my account.

I have made a mistake but the solution in place to fix this issue did not work for me. So I'm asking please is there anything I can do to remedy this situation? I will provide any information that is needed to recover my account.
Reply With Quote
  #2  
Old 10-14-2017, 12:01 AM
lastresort
Fire Beetle
 
Join Date: Oct 2017
Posts: 2
Default

I just want to make sure I'm clear, I can login to my project1999 forum account. I am just trying to change the password to my Loginserver Account.
Reply With Quote
  #3  
Old 10-14-2017, 12:55 AM
The_Beast's Avatar
The_Beast
Discordant
 
Join Date: May 2016
Location: Under a rock
Posts: 290
Default

http://www.eqemulator.org/forums/showthread.php?t=41545
Reply With Quote
  #4  
Old 10-14-2017, 04:59 AM
Oppressive
Fire Beetle
 
Join Date: Sep 2013
Posts: 19
Default

yea good luck...there's hundreds of people still waiting for account recovery due to the messed up SMS system...myself included, ive been waiting over 8 months now
Reply With Quote
  #5  
Old 10-14-2017, 05:00 AM
Oppressive
Fire Beetle
 
Join Date: Sep 2013
Posts: 19
Default

you could make a new account get max level and full raid gear before an admin would even look at your post lol
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

   

All times are GMT -4. The time now is 04:12 PM.


 

Everquest is a registered trademark of Daybreak Game Company LLC.
EQEmulator is not associated or affiliated in any way with Daybreak Game Company LLC.
Except where otherwise noted, this site is licensed under a Creative Commons License.
       
Powered by vBulletin®, Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Template by Bluepearl Design and vBulletin Templates - Ver3.3