If you need support with the client, it's better to go to the official EverQuest page and do a search there. Just do a silent search, and your answer should pop up. It did for me, and it's good practice to start there for
any client issues.
Thankfully, I've had this happen to me before. Here's the solution I took.
Read through this list.
http://anonym.to?http://eqforums.sta...sage.id=125472
Here's the issue I had, much similar like yours.
http://anonym.to?http://eqforums.sta...sage.id=115039
Hope that helps.
Oh, and don't worry about the anonym.to? link at the beginning. That's just to protect this page so they don't get any links back to here.