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Support::General Support Post all topics here having to do with errors while trying to connect to an EQEMu server but not about the setup/running of the Server itself.

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  #1  
Old 02-19-2022, 12:32 PM
God VII
Fire Beetle
 
Join Date: Jun 2015
Posts: 3
Post Login Account Password Reset Support

I am attempting to reset the passwords to two of my login accounts but receive the instructions to utilize SMS verification. I have already completed this step and receive the messages below:

"SMS Verification completed.

Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account.
If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached."

Requesting assistance with this as soon as is convenient. Thank you.
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  #2  
Old 02-19-2022, 03:27 PM
markusdabrave's Avatar
markusdabrave
Sarnak
 
Join Date: Jan 2012
Location: Plano, TX
Posts: 69
Default

Make sure it's not in your junk mail folder. Gmail doesn't like these forums for some reason.
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  #3  
Old 02-19-2022, 04:01 PM
God VII
Fire Beetle
 
Join Date: Jun 2015
Posts: 3
Default

Quote:
Originally Posted by markusdabrave View Post
Make sure it's not in your junk mail folder. Gmail doesn't like these forums for some reason.
Not in there. I'll wait for any admin support. Thank you though.
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  #4  
Old 03-01-2022, 04:14 PM
Khayotix
Fire Beetle
 
Join Date: Mar 2014
Posts: 2
Default

I am having the exact same issue. I received no email and it has been at least 3 days since I added my phone number. still waiting. Any Admin help on this issue?
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  #5  
Old 03-02-2022, 12:32 AM
God VII
Fire Beetle
 
Join Date: Jun 2015
Posts: 3
Default

Quote:
Originally Posted by Khayotix View Post
I am having the exact same issue. I received no email and it has been at least 3 days since I added my phone number. still waiting. Any Admin help on this issue?
No assistance at all.
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  #6  
Old 03-02-2022, 03:28 PM
Khayotix
Fire Beetle
 
Join Date: Mar 2014
Posts: 2
Default

I wonder if it will add my phone number automatically like it claims.

"SMS Verification completed.

Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account.
If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached.
"

If I am understanding that correctly, even If I don't get the email, it will auto attach my number after 7 days.
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  #7  
Old 09-13-2022, 01:48 AM
Migg
Fire Beetle
 
Join Date: Jun 2010
Posts: 1
Default

I too am having this problem. I'd like to not wait 7 days.
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