log in problem

[Tudj]

Sorry, time is now. I have been trying for about 30 minutes and will continue to do so unless advised otherwise.

Thanks for your help. Much appreciated.

[airbornejoe6]

account: airbornejoe4
time 10:55 pm CST

Host=tsahosting.net:5999

tried every server same error, An unknown error has occurred while trying to join the server"

[gaeorn]

Thanks airbornejoe6. We're looking into it right now.

For the people using eqemulator.net:5998, please see http://www.eqemulator.org/forums/showthread.php?t=31146

[airbornejoe6]

awesome thanks!

[chieling]

nm, found the error.

[gaeorn]

Regarding the tsahosting.net login server, we have been having trouble trying to find the exact cause of the problem so additional logging has been added to the login server. Please try again and continue to report any issues. Thank you.

[airbornejoe6]

Whatever you guys did on your end worked! Thanks so much Gaeorn!

[gaeorn]

It's not fixed yet. But sometimes it appears to start working again for a while for some people. If you run into the problem again, please post the information so we can diagnose it. Thanks.

[shea851]

I cannot log on to my account named shea8513. When I get to server select, I hit 'play everquest' and it says 'An unknown error occured while trying to join the server'. Other accounts load just fine.

I am using the SoD client and my eqhost.txt file is correct. I can log into the account with Titanium client just fine. I've also tried to log into this account on a fresh install of SoD (with eqhost.txt changed of course) and it gives me same error. I've rebooted PC and tried these same steps on other PC's, with the same results.

My conclusion is that it has something to do with the SoD login server. What can I do to fix this?

[gaeorn]

Originally Posted by shea851

I cannot log on to my account named shea8513. When I get to server select, I hit 'play everquest' and it says 'An unknown error occured while trying to join the server'. Other accounts load just fine.

I am using the SoD client and my eqhost.txt file is correct. I can log into the account with Titanium client just fine. I've also tried to log into this account on a fresh install of SoD (with eqhost.txt changed of course) and it gives me same error. I've rebooted PC and tried these same steps on other PC's, with the same results.

My conclusion is that it has something to do with the SoD login server. What can I do to fix this?

When you refer to the SoD login server, I assume you mean tsahosting.net:5999. It appears you are not using tsahosting.net:5998 for Titanium logins. It would help us more if you did as that will help us diagnoze the issues better. We know there is an intermittent issue with the version of the login server code that is running on tsahosting.net and we are actively working to resolve the issue. Also, what time did you have the problems logging in using SoD and did it ever succeed using SoD on that account? Thanks.

[shea851]

Using Titanium..
Host=eqemulator.net:5998 = I can log in
Host=www.tsahosting.net:5998 = Unknown error

Using SoD..
Host=www.tsahosting.net:5999 = Unknown error


Will be glad to provide any more info just ask. Thanks!

[gaeorn]

Thanks. We will be looking at the logs to see if we can figure out where things are going wrong. BTW, which server were you trying to connect to?

[shea851]

the ez server

[gaeorn]

Thanks shea851. We still don't have a handle on what exactly is causing the problem so we added more logging to the login server. Could you try again and report your results. Thanks.

[shea851]

Same results as above.