The game crashes to server selection while connecting
 

I see that Everquest screen for a while and the screen gets altogether dark, and it is normal, but when the loading seems to be finished the game crashes to server selection again.

I can get to the character creation well, but strangely again, all characters are bald also. Is this file associated with loading the world? If so, what should I do to resolve this problem?

I did all the requirements, but it seems that I cannot connect. Is this because of the fact that I downloaded the patch to live today?