Its not a vidcard problem. if it was his videocard he would have deforminties, lines,etc. all over his screen not just npc or charatcers. I can say i had this issue way back when i started and i had my 6800gt oc and it was fixed. when they caught live awhile back and i updated to live at that time and never had this problem again. so i would have to guess at it being corupt files in your main eq folder.Also i can say if you updated to live and make your client work after updateing to live will cause this problem. if you do not have all the files that were updated to put back to play on eqemu then it gives you this problem.
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