I was getting on just fine for months and then one of my characters had the survey show up. I responded as suggested above and now periodically have the crashes on several characters. If a character is having the problem on one of my machines and I try to log him in on a different machine the account still has problems even tho other accounts on the same computers work fine. It is definitely something the login server is doing. I have never had the problem from the minilogin server.
I grabbed a couple packet dumps from when the one account was crashing excessively (more than 20 times in a row and on multiple computers), but haven't had a chance to review it yet.
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