Maybe the zone isn't booting fast enough. But normally that would just kick characters back to char screen and say "zone unavailable". Not sure what else would cause this issue. Does it happen to everyone that starts a new character? And, does it happen if someone is already in the starting zone when you create a new character, so it doesn't have to boot up the zone?
You may want to set your starting zone to run statically. Which means it will be running all of the time. By default, all zones boot dynamically, which means they only load up when someone zones into them.
Oh, and you may want to increase the number of zones that get booted up. I forget which table that is set in and I am not at my server atm to check it.
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