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I feel stupid because there is a saying that you learn in Networking classes (a something-something rule) that basically says a small percentage of your users use about 90% of your resources.
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I think you're talking about the 80-20 rule. In Networking it's said that 20% of your users use 80% of your resources.
There's also a joke about it...something like: 80% of your users know how to turn on a computer 20% of the time.