Sounds like you aren't using the correct version of EQ. You need a LEGAL copy of EQ Titanium pack. NOT the Trilogy, or any downloaded version of the game.
If you absolutely do have the right version, then make sure you don't have any firewalls on. And, if live in a dorm or are trying to play from work, most likely you are going through a proxy and they are blocking a port needed for eqemu. Not much you can do about it if that is the case.
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