What NPC error are you getting? It definitely sounds like a network config error if your server was running ok, but outsiders couldn't connect. You can always try setting your server as a DMZ in your router config temporarily. That will forward all ports to it to verify if the issue is with your router or with something else. If that works, then your router config was wrong.
Since you mention "opening" ports, I don't know for sure you are doing the correct thing. Many routers have multiple types of port configuration settings. You need to make sure that what you are doing is Port RANGE Forwarding. Port triggering and port forwarding are not the same thing as port RANGE forwarding. Also, you need to make sure you are sending those ports to the right place. On your server, open a command prompt and type "ipconfig". That will display the IP address of your server and it should be something like 192.168.1.100 or 101 or so. That is the IP you need to be forwarding your ports to.
For EQEmu to work, the only ports you need open are 5998 to 5998, 7000 to 7500, and 9000 to 9000. Nothing else is required, tho if you want to use the eqemu admin web tool from outside your local LAN, you would also want to forward port 9080, but that isn't required for playing.
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