Take a look at the computer that is hosting the server. One of the instances of zone.exe will start to boot up a zone when you use the #zone command. If this is taking a long time (or does not happen at all) then the client will most likely be dropped.
A way around this is to boot static zones (load zone.exe with a specific zone and keep it on that one) or to use the #zonebootup command.
You can type #zonestatus to display your zone.exe instances, what number they are, and what their current zone (if any) is. The using the zone number and #zonebootup, you can pre-load a zone in game before trying to #zone.
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