Check the FAQ in my sig. I think that issue is normally due to a video driver issue, but it can also be an issue with the version of client you are using. If you check the playguide, it can help you determine if you are running a version of EQ that is compatible with EQEmu servers. Also, it depends on which server you are trying to connect to, since some servers don't support all clients. You might want to try connecting to PEQ the Grand Creation and see if you have different results there.
Otherwise, you may want to check your video driver, make sure you have DX9 installed, and maybe mess with your resolution settings in game and on your desktop as well. Most of this is discussed in the FAQ.
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