[astemus]

I'll add a bit about CS that I had a unique view on...

The main problem with CS on GW was that me, as a gm, would log on, and pull up the queue for petitions, and see 50 petitions there. That alone was a hard thing to deal with. Two reasons there were so many petitions waiting...
1.) People petitioned mutiple times about the same thing. I'd see people who day after day would petition about spells not being in, or they were stuck somewhere. It's not a problem that they petitioned this, but it is a problem when there are 25 petitions waiting, and 15 are from 1 person.
2.) The sheer work involved in giving any kind of CS to a server as popular as GW was more than 4 or 5 people could handle. When only 2-3 people were really active as GM's, it put major stress on us to get some things done.

So, from a CS standpoint, you're going to need 6-8 people who aren't going to just play on the server using their GM powers. The petition queue needs to be limited to 1 petition per person (dunno if this has been fixed yet or not). Also, GM's who aren't ServerOps should not have powers to summon items, set skills, or level. They're not there to be powerful gods, they're there to manage the server and keep people in line. A forum should be set up for the CS staff, and require GM's to post on it regularly (once a day, or every time they log off) so that they can keep themselves focused, and so that other GM's will be able to see what was happening while they were away. Also, other GM's would know if disciplinary action had been taken with someone to keep people from "bouncing" from GM to GM abusing bugs and getting warnings.

One more thing, the problem many players had with us GM's was the rogue actions of some bitter/demented GM. I know noone likes to be around negativity while they're playing a game. Keep the separation between players and GM's, and I think everyone will have alot more fun.

-edit-

OK, I lied, one more thing. One big problem I had when dealing with things on the server was that I probably spoke a serverop 2 or 3 times total while I was GM'ing there. The forum would be a good place for the person/people actually working on the db to see what is working badly, and what isn't working at all.