To give the non-developers who spend their time helping out others on the support forums a little encouragment and a half-official position, I am recreating the Support Helpers group. Support Helpers are the people you should turn to firsthand for help with issues. First of all, note that you can't apply to be a Support Helper, people who spend a lot of their time on the support forums will be picked out. Secondly, the people initially picked out are:
arkaria
a_Guest03
mattmeck
TO THESE THREE PEOPLE ONLY: Assuming you want to be support helpers, just PM me on the boards and I will set you up.
If you're not called up to be a support helper, don't PM me, please, just help out people and you will likely be picked eventually.