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To me it's somewhat unlikely that you can lose 2 GB by this when there's only a total of 17/19 GB used, but if you have a lot of small files it may be possible.
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It IS possible I suppose, but unlikely THAT much difference. He either has one of those files like "Playstation boot file" or hes got some truncated files that need to have scandisk run.
The example of the playstation boot file, I used because it is a fake file that in actually only 176kb or so, but shows as taking up anywhere from 5mb to 500 mb... It fools windows into thinking it is a bigger size no matter what you do to it.