[sandy]

think at what is the event that occurs

in what you want to do the event is this :
"when they say 'deliver'"
so the event is not an event item but an event say

code would be this then :

sub EVENT_SAY
{
    if ( $text =~ /deliver/i)
    {
        quest::say("Well this must be my lucky day, you are turning out to be very helpful. Here's the supplies. You should be able to find Anval fishing near the old pier. Now, if you'll excuse me, I need to check with my runners. The nobleman's daughter is days overdue now. I hope nothing serious has happened.");
        summonitem(20014,0);
    }

}