Brian,
I just got setup a few days ago (16th and 17th) and the account creation side was pretty straight forward to me.
When you sign up for an account on the webpage it should generate a key that you use on the ACCOUNT tab in EQ (Your eqhost.txt file HAS to be updated to the EMU servers, otherwise you will be trying to register with Sony).
Once you create your account in the EQ menus (with the Key from the webpage account) you can log in normally.
From there try out the non-custom servers (i.e. no extra files needed).
Cheers and good luck, the instructions worked fine for me.
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