Did you setup an account for him in the database? If the account is setup make sure he is typing the correct account password info...
Here is the account creation command for mysql if you need it.
INSERT INTO account (id, name, charname, packencrypt, sharedplat, password, status, lsaccount_id, gmspeed, revoked) VALUES (1, 'eqemu', '', '', 0, 'eqemu', 250, NULL, 0, 0);
Change the 1 to the next account number and also change the eqemu to reflect the new account and password you want him to login with. This should match the values in the MiniLoginAccounts.ini
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