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  #154  
Old 08-25-2004, 10:10 AM
mattmeck
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How about this,


You are the owner of a lacal busness, its getting a lot of complaints on its customer service and the employees are NOT happy.

You have 14 employees, in doing serveys and sessions with the employees to get to the root of the issues, it comes out that 10 people say the manager is the issue.


14 people.....10 say the issues are caused by 1 person. So to solver the issues you fire the manager and promote a new one from inside the company, the manager freeks out and starts causing issues again. After you fire the manager you realize his roomate has the keys to the store and the safe, everything. So to make sure the ex-manager cant use his roomates keys you take them back till things calm down.


All reasonable things and stuff that is done in every day busness. Where the HUGE issues start isnt from the employess its from the customers, the customers who liked the old manager better, or the ones with no life that live to cause problems.


If people would let this go and stop edging things on it would have been solved and over with by now, there NOT the issue right now its the people who keep going on and on and on.