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ah50001
03-21-2010, 12:49 PM
Okay, so for some reason only one of my accounts wont log in and I don't know why. At the moment i have 2 accounts logged in but when i try to log in the third, i can get to server select but when i try to connect to a server it says it can't connect because an error occurred. They all worked fine yesterday. And its only on the one account. It would be awesome if anyone could help thanks :)
Luccian_Black
03-21-2010, 01:47 PM
I am having the same problem. I can log in any of my 7 accounts except 1. my paladin, when i select the server i want to play on it gives me an error saying "An unknown error has occurred while trying to join the server".

I didnt have this issue yesterday, any assistance would be greatly appreciated
ah50001
03-21-2010, 01:57 PM
at one point my son was unaware i had my character logged in and he logged into one of the accounts on another server and it just so happened to be the one that isnt working now. Would that mess up anything? I dont even know how it would allow you to be on 2 different servers on the same account at the same time but i guess it happened.
mastagee27
03-21-2010, 04:21 PM
im also having this problem as well. Started just this morning. Was last on about 10 hours ago. Is it possible the server still thinks that the account is still logged in?
Luccian_Black
03-21-2010, 05:11 PM
i dont think its the servers thinking we're still logged in, iirc the message for your char being in game already is something along the lines of of character syncronization or something. sorry for misspelling there, but yeah my issue still hasnt been resolved. im sad faced atm.
mastagee27
03-21-2010, 06:08 PM
still not workin for me. Any other account I try works just fine. Just the account i actually use is unable to login to any server.
airbornejoe6
04-24-2010, 01:53 PM
bump...
I am having the same exact problem now. I can log on with 2 of my accounts just fine with the SoD client, but then when i try my 3rd account, it gives me the same error, "An unknown error has occurred while trying to join the server". Whats even more confusing to me is when I try to log on the third account that won't log in with SoD, he can log in just fine on the titanium client. In addition to all this, the account was able to log into the SoD client about 2 hours ago just fine. Haven't touched anything and now its messed up. Any ideas?
gaeorn
04-24-2010, 06:08 PM
Since there are more than one login server now, we need to know which one you are using. Which game server you are trying to use would also be useful information. Thanks.
airbornejoe6
04-24-2010, 09:36 PM
Host=tsahosting.net:5999

Tried logging into PEQ, EZ server, and another one that shows up, storm haven i think. All of them report the same error. Thanks
Tudj
04-24-2010, 11:07 PM
Having issues also...

A connection to the server could not be reached. Please check your internet connection to make sure you are online.

Well I am online (As I am posting here. :P) and firewall set to allow as it always has.

Any issues at all?
gaeorn
04-24-2010, 11:17 PM
For those having login issues, please include the contents of your eqhost.txt and the login server account name and the approximate time you had the problem. We are actively working on this problem, but it is very hard for us to read minds and figure out which of many login account names are having the problem and which are not. :D
Tudj
04-24-2010, 11:19 PM
here it is. :)

[LoginServer]
Host=eqemulator.net:5998

Account name: Tudjikat
gaeorn
04-24-2010, 11:20 PM
I also asked for approximately what time you had the problem. For eqemulator.net, Rogean will have to look into it if he has time. However, I know he is very busy with a server move at the moment.
mlee442
04-24-2010, 11:23 PM
I also asked for approximately what time you had the problem.

I am using the suggested eqhost.txt file, and I've been getting this error for the last 40 minutes. Every time I try to log in, the server cannot be reached.
MadJake
04-24-2010, 11:24 PM
[LoginServer]
Host=eqemulator.net:5998

Account name: madjake22

Around 10:30PM EST. Was logging in fine before that...
Tudj
04-24-2010, 11:24 PM
Sorry, time is now. I have been trying for about 30 minutes and will continue to do so unless advised otherwise.

Thanks for your help. Much appreciated.
airbornejoe6
04-24-2010, 11:56 PM
account: airbornejoe4
time 10:55 pm CST

Host=tsahosting.net:5999

tried every server same error, An unknown error has occurred while trying to join the server"
gaeorn
04-25-2010, 12:24 AM
Thanks airbornejoe6. We're looking into it right now.

For the people using eqemulator.net:5998, please see http://www.eqemulator.org/forums/showthread.php?t=31146
airbornejoe6
04-25-2010, 12:45 AM
awesome thanks!
chieling
04-25-2010, 01:27 AM
nm, found the error.
gaeorn
04-25-2010, 02:03 AM
Regarding the tsahosting.net login server, we have been having trouble trying to find the exact cause of the problem so additional logging has been added to the login server. Please try again and continue to report any issues. Thank you.
airbornejoe6
04-25-2010, 08:07 AM
Whatever you guys did on your end worked! Thanks so much Gaeorn!
gaeorn
04-25-2010, 04:50 PM
It's not fixed yet. But sometimes it appears to start working again for a while for some people. If you run into the problem again, please post the information so we can diagnose it. Thanks.
shea851
04-26-2010, 10:42 AM
I cannot log on to my account named shea8513. When I get to server select, I hit 'play everquest' and it says 'An unknown error occured while trying to join the server'. Other accounts load just fine.

I am using the SoD client and my eqhost.txt file is correct. I can log into the account with Titanium client just fine. I've also tried to log into this account on a fresh install of SoD (with eqhost.txt changed of course) and it gives me same error. I've rebooted PC and tried these same steps on other PC's, with the same results.

My conclusion is that it has something to do with the SoD login server. What can I do to fix this?
gaeorn
04-26-2010, 11:05 AM
I cannot log on to my account named shea8513. When I get to server select, I hit 'play everquest' and it says 'An unknown error occured while trying to join the server'. Other accounts load just fine.

I am using the SoD client and my eqhost.txt file is correct. I can log into the account with Titanium client just fine. I've also tried to log into this account on a fresh install of SoD (with eqhost.txt changed of course) and it gives me same error. I've rebooted PC and tried these same steps on other PC's, with the same results.

My conclusion is that it has something to do with the SoD login server. What can I do to fix this?

When you refer to the SoD login server, I assume you mean tsahosting.net:5999. It appears you are not using tsahosting.net:5998 for Titanium logins. It would help us more if you did as that will help us diagnoze the issues better. We know there is an intermittent issue with the version of the login server code that is running on tsahosting.net and we are actively working to resolve the issue. Also, what time did you have the problems logging in using SoD and did it ever succeed using SoD on that account? Thanks.
shea851
04-26-2010, 11:20 AM
Using Titanium..
Host=eqemulator.net:5998 = I can log in
Host=www.tsahosting.net:5998 = Unknown error

Using SoD..
Host=www.tsahosting.net:5999 = Unknown error


Will be glad to provide any more info just ask. Thanks!
gaeorn
04-26-2010, 11:36 AM
Thanks. We will be looking at the logs to see if we can figure out where things are going wrong. BTW, which server were you trying to connect to?
shea851
04-26-2010, 11:37 AM
the ez server
gaeorn
04-26-2010, 03:20 PM
Thanks shea851. We still don't have a handle on what exactly is causing the problem so we added more logging to the login server. Could you try again and report your results. Thanks.
shea851
04-26-2010, 10:07 PM
Same results as above.
gaeorn
04-27-2010, 01:47 AM
It appears you have not been exiting the running copy of everquest between your tests most of the time. Could you please be sure to exit the game and start it up fresh and try again? The game caches certain information about the server list, which is not a problem for Sony where the server list never changes, but is a problem for us where servers connect and disconnect from the login server.

Anyway, please restart the client and try again. If it fails, please immediately exit the client and grab the dbg.txt file from the everquest directory and post the contents here. Thanks.
ProjectPatty
08-15-2010, 12:57 AM
For those having login issues, please include the contents of your eqhost.txt and the login server account name and the approximate time you had the problem. We are actively working on this problem, but it is very hard for us to read minds and figure out which of many login account names are having the problem and which are not. :D

yeah the contents of my eqhost.txt is as follows

[Log in servers]
Host=eqemulator.net:5998

the server name is project 1999 and when i try to get on the server it either says unknown error, make sure you are connected to the internet(which i can assure i am at all times), or sends me back to the login screen.This all happend on 8/14/2010 between 10:00pm and 1:00am(gave up after that).
I hope this helps you and possibly me if you figure out a solution