One more reply for any other newbies: The reason Velan Torresk isn't responding to hails is because for whatever reason, there are two separate npc_types entries for Velan Torresk:
Velan_Torresk
Brother_Velan_Torresk
The lua for him was Velan_Torresk, but the mob that spawns in the westfreeport zone is Brother_Velan_Torresk. Copying the quest lua and adding Brother_ to the front of the name got the quest working.
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