This might help
As far as the zone not available i am thinking since some servers only have a few zones available if your in a unpopular zone the avaiable amount of zones online might be taken by places like home towns/PoK/Nexus/ PoP zones try it again when theres hardly anyone there and see if you can log in. Also if it's still implemented i know there was a command to make use another char and you can move that stuck char to a diff zone.
The Load to main menu could just be unstable servers like matt said there still under dev. and some people are just running enough of a server to get what they need going this might clear up when the bugs are worked out. Just try a diff server with more people. Plus I have learned if i get a server like this and i can get into it later i ussually LD in under 5 mins cause there just not up there enough to handle all the commands being sent to it. Like using a White Fire Warsword/2 haste items/ and spell haste first time i attack something my connection line goes crazy and i bomb out. Just give it time and it'll all level out. Other factors to consider is Servers are connected to you from a personal Internet Provider so if someones just having a crap connection or there downloading something that will effect the server and what it can handle. Like he said just try a diff server ones bound to let you play
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