When you say that the Hail button is not working, do you mean you are pressing the "h" key on your keyboard, or do you have a button on your bar named "Hail" and you are clicking it?
When you press "h" on your keyboard, do you see a message in chat that says something like "You say "Hail, NPCName""? If not, have you remapped your hail key in your options? If you are clicking a button named "Hail", it may be that the problem is with the button itself. If it is a hotkey button, you may need to make sure it has the /hail command line in it. If it is a predefined button that comes with EQ (I don't recall offhand for sure), then it may be that the button does something other than what the "h" key does and the button is not supported in EQEmu.
If you do see the hail message in your chat window, then the issue is probably something else with your server setup. You should be able to verify this easily by logging onto another server and doing the exact same thing you are doing on your own server and see if you get the same results or not.
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