Personally, I have no idea why people feel they have a right to complain at all about something they get free. When you're not paying for something the person giving it to you has no obligation to ensure your enjoyment of it or even to ensure it works for you at all.
I pop the latest version of EqEmu onto my system and if it works great. If I can't get on a server (which I haven't tried yet but will be trying so far I've only used it stand-alone on my own system to get a feel for how it's set up and works) I'll go 'oh well' and go play NOLFII, Spearhead, or BF1942 or something.
Do people not realize how dopey they sound when they complain that something being supplied to them for free isn't working when they want it to or how they want it to? They have no obligation to have the server up at all much less any moment of the day and night anyone not paying for it wants to play.
Would be nice if there was a law requiring people to pass a test to show maturity before being allowed to operate a web browser.
