Hello,
Since some of you dont know how to do this, and you all prob tried in the game with whatever command that is to give em the access..but this is how you TRUELY change their access from a standard user, to GM or however high you want to rank them..you MUST HAVE EQADMIN TOOL 2.8
1) Make sure the person has created a person on your server
2) Get there account name..not the character name..the account name...
3) Log off or if you want lag then continue on with step 4
4) go into your folder that has EQADMIN in it, and start it up (before you do, make sure your sql server is running)
5) wait for the long load time......
6) Once loaded it should be on the "accounts" tab, but if its not, click on it
7) Now remember that account name? look for it in the list..once you have found the account name highlight it and you will see beside Account Status a Pull down Menu..
Standard User
Privilaged User
Gm
Lead GM
ServerOP

click on the status that you want that person to be..
9) click on Commit Changes
10) Your done! tell that person to log in, and they will be the status you put them as.
(I figured this out last night when i was playing my 2 accounts)
Signed,
Saladbowl