Quest & Zone Point Set Up Question

[mByte]

Not much information is given how to use the database and its all pretty much all self explainitory but I cannot for the life of me get them working.

What do I need in each field for the quest to work correctly?
Simple Quest - hand in a head to guard bob and get 5sp
cant hail him to trigger it and cant just give him item for the quest /shrug dosnt work

zoneing - Trying to connect zone but the some work and others dont do I have to have same exact locations as the live eq?

thanks