tech support?

[Eglin]

from a recent /.
Plus, their phone CSRs have a neverending litany of "We don't have supervisors", "I am the supervisor", or "There is no other tier of technical support available". Great tip to get to someone who knows what their doing in a tech phone tree: Lie just like they do. An (somewhat embelished) example:

CSR: "What version of Windows are you running?"

ME: "Three".

CSR: "Three?"

ME: Yeah, three.

CSR: There's no such thing as Windows 3.

ME: Yeah, there is, I'm looking at it. It's on an old 486 laptop. I've got Trumpet Winsock running and a PPOE client I wrote that used to work fine, but now just lets me connect and ping servers on my local subnet, but every time I start up a web browser I get a password dialogue and no matter what I type it comes back with some Redback Aggregation Router configuration thingee about "Do I want to commit these changes and reset " or something like that.

CSR: Uh, let me put you on hold for a minute.

That's how you find the supervisor...

-dameron