eqgame.exe encounted an error

Dark^Wizard · #1 10-15-2011, 10:46 AM

With SoF installed, I get to the character selection screen, but am unable to enter the world, it just freezes up once I click the button.

I'm running it on a p4 1.6, with 384 ram...I was thinking it might be a ram issue, but I have over 2gb allotted for a paging file. Old motherboard, so I haven't gotten a chance to upgrade the ram without ordering it...I'm going to see if I can copy the whole game folder and put it on my laptop to see if there's any difference.

In the options menu, I deselected a lot to decrease memory consumption, and then at the character select screen got an error - failed to reset device.

Any suggestions? Also, is there a way to edit a post so I don't have to post twice in a row?

**trevius** · #2 10-16-2011, 02:54 AM

The reset device() error is a fairly common issue on SoF and can be caused by random crashes even when playing normally. It is related to the video card, and most commonly happens when adjusting the screen size I think, but can also happen at other times. The SoF client is really the least stable of any EQEmu client, but it should still be playable. Your RAM is really low, but as long as you can start EQ and log into the server select screen, you should most likely have a good enough system to also get in game.

You may also still have resolution issues which are addressed in the FAQ.

Dark^Wizard · #3 10-18-2011, 06:29 PM

Now I'm having an issue going between the character select screen and the world.

I have this issue on the desktop with the specifications I listed earlier, and my laptop with a dual core 1.4 gig cpu, with about a gig of ram. Each comp has a paging file with 4gb allotted for it (not sure if it matters).

Updated the drivers on both. Sometimes the laptop will play the game, but only when plugged in with an ethernet cable, I haven't gotten past char. select on wireless. Desktop is plugged in, and haven't gotten past char. select, but that's progress from the game crashing like it was.

Desktop is xp home edition, laptop is vista. With the laptop, I did the dual core/vista(xp) compatability stuff last night, and it helped tremendously, but now I'm having issues when it's wirless. Laptop is buggy and usually crashed when I alt+enter or alt+tab.

I got the tcp optimizer, and just did the optimal settings, haven't done anything custom. My average ping time was around 104 ms for the desktop, 113 ms for the laptop.

Thanks in advance, you're good with this stuff.

Dark^Wizard · #4 10-18-2011, 09:47 PM

With the laptop plugged in - no problems running one box.
Alt+enter before server select and I didn't have a problem dual boxing to server select...but I had a problem connecting. Locked up, closed one box and the other was disconnected.

I'm enjoying giving feedback, and hope it's helping on your end.

**trevius** · #5 10-19-2011, 04:52 AM

I don't know if you mentioned which server you are trying to play on, but you may want to see if you have the same issue on a few other servers as well. If you are trying to play on P99, they limit you to 1 account at a time per IP, which would explain why you might be having issues trying to get 2 connected at once (if I am following your issue correctly).