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Originally Posted by Suran
Then the agent was wrong. Read your user agreement. The software is copyrighted, and redistributing it is illegal. These are facts, and they have been proven by legal issues.
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Absolutely positively correct. That agent would probably be fired on the spot for those comments if it was recorded. Understand he is telling the customer not only to break the EULA agreement but also directing him to possibly download a trojan, virus, or a corrupt file. I believe all companies like to indeminify themselves from all lawsuits, not create work for their legal department.
You should write a letter to Sony about this and get some free months of EQ for crappy customer/technical support. (Did YOU pay for that phone call?)
I would definitely light up their world about that fact, by stressing these words...
Example letter:
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Dear Sony EQ,
I am a paying customer; paying monthly fees and can not connect due to not being able to install from a CD, which I bought (or got as a gift). My SOE account is: <youraccount>
I called your tech support and the agent instructed me to break the copyright law quoted in my EULA. I was told to get a friend that has this CD or download from any WAREZ site that I could find by the SOE representive.
I can not believe that your agent didn't offer me a temporary username on a SOE FTP site to download the Trilogy software or offer a replacement CD. Why should anyone else pay for bandwidth costs to support SOE Everquest?! Why was I told to break a law, or expose my computer to hackers, virus, or possibe other file corruption issues? I expect SOE to either replace my CD, or give me a full refund for the software purchased, and the monthly fee that was ill gotten.
Sincerly yours,
A POed Customer
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If that doesn't get a response, nothing will.
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