Anyone here every play Gemstone 3? Same exact thing essentially. Just in Gemstone 3 it meant 24/7 support (not just "When a GM feels like it"), additional little areas (not entire zones/servers), etc. I have a feeling this extra service is basically a shoddy "Prefered Customer" program they want to try and edge in, but the problem there is your prefered program should never appear to shun your regular customers (Verant does that well enough without it).
Ah well, Emulator is coming along nicely, so they can go smoke their bongs for a bit longer and hope they don't suck.
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