Several things. One modem had out if date firmware but I don't think that was it. First major issue was modem firewall had to be on. Virtual server was set to port 9000 and 7000 to 7100. I was told by expert that I should not set anything else besides the virtual server. To test your ports go to IPMANGO and test 9000. Now if it shows open you are good else you need more work. Ports 7000 and 7100 will show closed. This is not an issue since until you are logged onto the server (remotely) it won't be listening to ports 7000 to 7100. Hope that helps.
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