How many true newbies can turn the words "reformat your hard drive" into a formatted hard drive? I would assume that they either have the knowledge to do it, and know that it's bad, or that they lack the skill to do it, even if they want to.
I worked at a helpdesk before my current one (glutton for punishment) and received the "Okay, I just finished deleting my windows directory and rebooted. Now what?" call. Someone had carefully guided this woman through a complete destruction of her PC. It took guidance, however. She had neither the skill nor understanding to actually do anything of the sort. She had hoped it would get her connected to the internet, thanks to her helpful helpdesk representative.
I hoped someone got fired, but somehow doubt they did.
__________________
It's never too late to be something great.
|
Threaded Mode
