Sounds like you don't have the luclin models installed. Try running the Everquest patcher and check "Shadows of Luclin" on the Advanced tab.
On the other hand, even if you don't have the Luclin files installed you should still be able to log in, you just can't visit the zones or view the new models. If I remember correctly there's a button named "Continue anyway" or "Continue login" or something similar in that dialog box.
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