make sure that you have registered the account correctly via the create new acct feature in eq, us the keycode you get from your profile link as the keycode, this should fix it up.
Err as the keycode that eq asks you for, this is normally the one that comes printed on the cd case when you buy eq from the store, fill in all the needed info and at the end when it asks for your activation key use the one in your profile.
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